I see a huge opportunity in using a tracking tool like JIRA to boost team productivity. As a consultant, I've done several mandates around that theme and the results are always amazing. Yet, I find it difficult to express that value when working on sales opportunities. Fortune Magazine recently published an article about Atlassian, How Atlassian, a favorite with software developers, is redefining business collaboration, and the example it contained shows exactly the challenge I'm dealing with. This blog post will explore that challenge.

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in JIRA 5606 0

Lumbergh is back!!! Check out this hilarious series of HipChat commercials starring none other than Gary Cole, reprising his role as Bill Lumbergh from the 1999 cult classic Office Space.

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In a previous post, we covered how to use "calculated custom fields" to display information not available by default in JIRA. See my post about how to Improve JIRA dashboards by showing the last issue comment. I hope you've been exploring all the possibilities offered by wonderful (and free!) Kepler Custom Fields plugin. Today I want to bring forth an important detail when using these custom fields.

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in JIRA 4723 0

After our first post on the new JIRA Service Desk licensing model and the Agent role it introduces, I thought it'd be only natural to follow it up with this posts to explain how Collaborators work in that new paradigm. Of course, we'll also look at the impact Collaborators have on your license.

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JIRA Service Desk is a wonderful add-on for JIRA, that allows you to create service portals for your customers, deflect requests by linking the customer portal with a Knowledge Base, manage SLAs and so much more. JIRA Service Desk introduces a new licensing model, and this posts explains how Agents work in that new paradigm, as well as the impact on your license.

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In JIRA, we have three levels of hierarchy: Projects -> Issues -> Sub-Tasks. If you want to push it, you can also include Project Categories. I found this basic hierarchy to be insufficient to represent a Work Breakdown Structure (WBS) and in this post we'll explore the possibilities at your disposal.

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I've been doing several JIRA Portfolio demonstrations lately, and yesterday I encountered the "The timeframe of the scheduled items in your backlog exceeds the limit of the planning horizon" error during a client presentation (Oops!) Luckily, I had other Plans available, so I was able to carry on, but it did look weird. After playing around with the broken plan this morning, I was not able to find the error. I reported it to Atlassian. I will update this post once I have a solution.

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In this 2015 Service Desk and Help Desk application software review, we're comparing JIRA Service Desk, Zendesk, Service Now, Kayako, and Track-It. Which one do you prefer? Let us know!!!

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You can create a service desk in minutes, thanks to JIRA's incredible tracking platform. Give your customers an awesome experience, keep costs low and start adding value now. Here are the top 5 Reasons Track-It users switch to JIRA Service Desk.

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Looking for an alternative to Service Now? Check out these the top 5 Reasons Service Now users are switching to JIRA Service Desk.

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JIRA Service Desk leverages the power of JIRA, allowing you to create a service desk in minutes. Give your customers an awesome experience, keep costs low and start adding value now. Here are the top 5 Reasons Kayako users switch to JIRA Service Desk.

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Built on the power of JIRA, you can create a service desk very quickly. Give your customers a great experience, keep costs low and start adding value now. Here are the top 5 Reasons BMC Remedy users switch to JIRA Service Desk.

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Built on the power of JIRA, you can create a service desk in minutes. Give your customers an awesome experience, keep costs low and start adding value now. Here are the top 5 Reasons Zendesk users switch to JIRA Service Desk.

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If you've been using Confluence for a while, you've certainly noticed this wonderful collaboration tool has a few social features. I'm talking about Likes, Statuses, @mentions and Personal Spaces. But overall, it doesn't really measure up to dedicated Enterprise Social Networking applications. Today this all changes. Introducing Blue, the ultimate social networking add-on for Confluence. In this post, we'll introduce all the key features of Blue, version 1.3.5 which we released today on the Atlassian Marketplace.

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One of the long standing shortcomings of JIRA is the inability to limit which resolutions are available to which projects or issue types. The same problem is present for Priorities as well. While this problem is being tracked in the issue JRA-3821 Priorities per Project and Resolutions per Issue Type, Atlassian said on November 5 2014 it would not be resolving this problem anytime soon. That's where I come in Cool

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in JIRA 7529 0

As Atlassian Experts, we are also authorized resellers of Atlassian Licenses, which includes all the plugins on the Atlassian Marketplace. Every now and then, someone will ask us how to update a plugin license, which is not super obvious. Here is how to do it, and this will work for pretty much any Atlassian application, because they all use the Atlassian Universal Plugin Manager.

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JIRA is a wonderful solution and flexibility is definitely one of its strongest attributes, but with that flexibility comes risk of losing control. JIRA Administrators must always be careful to avoid going down the path of over customization or having too many plugins. In this post, we'll look at examples of requests you might get and explain why should put the brakes on them.

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I installed the JIRA Charting Plugin on a JIRA 6.3.4 local instance, and then I added a Workload Pie Chart gadget to a dashboard. I was left with this error:

b2ap3_thumbnail_JIRA-error-Indexing-is-currently-not-configured-so-no-issue-searching-can-be-performed_20140922-174429_1.png

Indexing is currently not configured so no issue searching can be performed. Please configure indexing.

After a little research, I was able to find the solution. Here it is:

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in JIRA 10830 2

You've been using JIRA for a while and it keeps sending emails all the time, essentially spamming your inbox with notifications. I see that frequently when I work with an organization that has been using JIRA for some time... to a point where users have setup email filters to redirect ALL JIRA email to their trash folder, which is a great catastrophe if you ask me.

Well today I'm going to teach you how to solve that problem once and for all!

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