After our first post on the new JIRA Service Desk licensing model and the Agent role it introduces, I thought it'd be only natural to follow it up with this posts to explain how Collaborators work in that new paradigm. Of course, we'll also look at the impact Collaborators have on your license.

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JIRA Service Desk is a wonderful add-on for JIRA, that allows you to create service portals for your customers, deflect requests by linking the customer portal with a Knowledge Base, manage SLAs and so much more. JIRA Service Desk introduces a new licensing model, and this posts explains how Agents work in that new paradigm, as well as the impact on your license.

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In this 2015 Service Desk and Help Desk application software review, we're comparing JIRA Service Desk, Zendesk, Service Now, Kayako, and Track-It. Which one do you prefer? Let us know!!!

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You can create a service desk in minutes, thanks to JIRA's incredible tracking platform. Give your customers an awesome experience, keep costs low and start adding value now. Here are the top 5 Reasons Track-It users switch to JIRA Service Desk.

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Looking for an alternative to Service Now? Check out these the top 5 Reasons Service Now users are switching to JIRA Service Desk.

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