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In a previous post, we covered how to use "calculated custom fields" to display information not available by default in JIRA. See my post about how to Improve JIRA dashboards by showing the last issue comment. I hope you've been exploring all the possibilities offered by wonderful (and free!) Kepler Custom Fields plugin. Today I want to bring forth an important detail when using these custom fields.

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dans JIRA 4053 0

JIRA Service Desk is a wonderful add-on for JIRA, that allows you to create service portals for your customers, deflect requests by linking the customer portal with a Knowledge Base, manage SLAs and so much more. JIRA Service Desk introduces a new licensing model, and this posts explains how Agents work in that new paradigm, as well as the impact on your license.

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