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JIRA Service Desk is a wonderful add-on for JIRA, that allows you to create service portals for your customers, deflect requests by linking the customer portal with a Knowledge Base, manage SLAs and so much more. JIRA Service Desk introduces a new licensing model, and this posts explains how Agents work in that new paradigm, as well as the impact on your license.

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If you've been using Confluence for a while, you've certainly noticed this wonderful collaboration tool has a few social features. I'm talking about Likes, Statuses, @mentions and Personal Spaces. But overall, it doesn't really measure up to dedicated Enterprise Social Networking applications. Today this all changes. Introducing Blue, the ultimate social networking add-on for Confluence. In this post, we'll introduce all the key features of Blue, version 1.3.5 which we released today on the Atlassian Marketplace.

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